The package is delivered directly to your address. If you're not at home when the delivery arrives, an attempted delivery notification will be put through your letterbox. This notification will indicate the date and time of the attempted delivery, together with the post office where you can collect your package.
Upon delivery of the order, you must check the conformity and the status of your package in the presence of the forwarder and notice all relevant concerns about apparent defects (missing product, damaged package).
You are invited to contact Claus Porto within 14 days of receipt. Except for legitimate reasons, any claim beyond this period will be considered inadmissible.
If after 7 days you still haven't received your package, and no notification has been left, please try checking the status of your package. You can contact us by email at firstname.lastname@example.org
In case of delivery constraints, please note that shipping charges are non-refundable.