Terms of Use
The present conditions are agreed by the brand Claus Porto, by the company Ach Brito & CA. S.A., by those who wish to buy products using the www.clausporto.com website, further along designated "customers". For USA customers, purchasing via www.clausporto.com/us, on our USA website, these conditions are agreed by the company ACH. BRITO INC.
You may only purchase products from our site if you are at least 18 years old and if you are legally capable of entering into binding contracts.
These conditions aim to define the terms of sale between Claus Porto and its customers, from payment methods to shipment of the purchased products. These conditions regulate all the necessary stages of order placement and guarantee the necessary follow-up.
We may update or amend these Terms from time to time. We may need to revise or amend these Terms to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities. Please review these Terms regularly to ensure you are aware of any of the changes we have made. Your continued use of our Site after changes are posted means you agree to be legally bound by these terms as updated/amended.
Once your order has been confirmed we will not make any changes to the Terms that apply to your order.
Trademarks
Our trademarks include (amongst others) the CLAUS PORTO name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.Products
We do not guarantee that all the items available at the clausporto.com online shop are in stock at the time of your order, nevertheless, we concentrate our efforts so everything is the most accurate as possible. CLAUS PORTO cannot guarantee that the content of clausporto.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. CLAUS PORTO may at any time change the content of the site and the items available in the product range. CLAUS PORTO cannot be held responsible for any damage caused from using the site or not being able to use the site.The images of the products on our site are for illustrative purposes only. The products and its packaging may vary slightly from those images even though we have been careful with every detail so they can look as real as possible.
All Products shown on our Site are subject to availability.
Ordering
The customer may register in the website (www.clausporto.com) in order to place an order using the online shop. If you register on CLAUS PORTO you are able to check the status of your order. If you wish not to register to place your order, you may do so, nevertheless you won’t be able to check its status on our site but you will receive the tracking number of shipment as well. By placing an order the customer accepts the prices and descriptions available for sale.Campaigns and Promotions
Promotional offers and campaigns are not cumulative with other ongoing offers. They are valid only for orders placed during the specified promotional period, regardless of the shipping or delivery date, and do not have retroactive effect.Claus Porto reserves the right to cancel, suspend, or invalidate any campaign or promotion at any time, without prejudice to consumers' rights as provided by law.
Product loss
In the eventuality of the order not arriving within the deadline indicated by the carrier company, the customer will be asked to provide all necessary documentation as (in order) to make a complaint. Claus Porto is required to wait for the conclusion of the inquiry made by the carrier company before reshipping or reimbursing the purchase in cause. The time this process takes is of the responsibility of the carrier company, not Claus Porto’s.Payment
We accept all major debit and credit cards (Visa, Mastercard, American Express), PayPal or Klarna. Depending on your country other payment methods will be available. All confidential data will be used strictly and only to proceed to the payment of the placed order. Claus Porto will not use the data its customers provide beyond the authorization given by the customers. Claus Porto will not store customers’ confidential data and will not take responsibility for any wrongful use of the customers’ private data that is made from within the Claus Porto company. Adyen and Klarna are the companies responsible for all payments and connections with the bank. If and when fraud is suspected several tests will be made by Adyen and Klarna, having always in mind the security of our clients.Payment security
When paying orders using credit cards, customers are asked to provide their credit cards number and expiring dates. The authorization servers of the banking entity will be accessed in order to verify the provided data, to prevent and avoid frauds and other abuses. For security purposes, the server is encrypted and all provided data is coded. None of the provided data will be available on the internet. All payments are processed by Adyen and Klarna, that has PCI compliance, thus Claus Porto doesn’t keep any of your payment data.Shipping & Handling Conditions
All orders are subject to the Shipping & Handling Conditions as specified on the Shipping & Handling page. By placing an order, you acknowledge and accept these terms.Returns
We believe you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us to support@clausporto.com and we will gladly help you.Simply email support@clausporto.com and include your order number, reason for the return and pictures of the product. Please also include your name, e-mail address and phone number so that we can contact you, if necessary. In addition we suggest you take and send us pictures of the product and the pack where the return is made.
Shipping costs related to returns vary depending on the reason for the return:
1. Order cancellation (Right of Withdrawal):
Customers may exercise their right of withdrawal within the legal period of 14 days. In such cases, Claus Porto does not refund the original shipping costs or the return shipping costs. Only the value of the returned products will be refunded, provided they meet the return conditions (unused, in perfect condition, and in the original packaging).
For example, if you choose to return a product due to a personal reason such as a change of mind, the product not meeting your expectations, or an incorrect selection, the refund will apply only to the value of the product(s). Shipping costs will be the customer's responsibility.
2. Quality issues, damage, or non-conformity:
If the return is due to a quality issue, transport damage, or product non-conformity, Claus Porto will cover all shipping costs, both for the original delivery and for the return. In this case, the refund will include the full value of the product(s), as well as the original and return shipping costs.
For example, if the product you received is faulty, arrives damaged, or is different from what was ordered, Claus Porto will assume all transportation costs and provide a full refund of the amount paid.
If you chose to return any products to us, we will not be responsible for loss or damage to them in transit. We therefore recommend that Products are returned to us using a reputable recorded delivery service. If Products are damaged or lost in delivery we reserve the right to charge you, or not to refund any amounts due to you, that are attributable to the loss or damage.
We will refund to you using the same method originally used by you to pay us for your purchase.You will receive an email confirmation once return is processed.
Return addresses
You can return the ordered products, in their original package, to the following address:EUROPE and other Countries (except USA)
Ach. Brito & C.ª SA
Rua Castelões Sul, 346
4485-103 Fajozes
Portugal
USA
Ach Brito INC - Axcess Point
850 Clark Dr # 100
NJ07828 Budd Lake
USA
In case of a dispute, you may refer to the platform: https://consumer-redress.ec.europa.eu/index_en
Please note: The Online Dispute Resolution platform is only available for disputes between consumers and traders established in the European Union, Iceland, Liechtenstein, or Norway.
Pricing
The prices are presented in Euros (€). For orders shipped within the European Union, VAT is applied at the applicable rate of the destination country, in accordance with EU regulations.In the USA, prices are shown in US Dollars ($), and local taxes may be applied at checkout depending on the shipping address.
For all other non-EU countries (excluding the USA), prices are shown in Euros (€) and do not include VAT. These shipments may be subject to customs duties or local taxes upon arrival, which are the responsibility of the recipient.
The prices displayed on Claus Porto website are regularly reviewed, however, typographical errors may occur. All prices are subject to change without prior notice.
Can not find answers to your questions? Contact us!