We believe you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us to firstname.lastname@example.org and we will gladly help you.
Simply email email@example.com and include your order number, reason for the return and pictures of the product.
Please also include your name, e-mail address and phone number so that we can contact you, if necessary. In addition we suggest you take and send us pictures of the product and the pack where the return is made.
Package your return item in CLAUS PORTO packaging or in a well-padded envelope or box to prevent damage in transit. In case the product is damaged no reimbursement will be made.
You will receive an email confirmation once return is processed.
You can return purchased items within 14 days after the sale, if the items are returned in their original package and in the same conditions in which they were sold. The cost of the items will be refunded, but shipping costs are of the entire responsibility of the customer. If you are returning your order due to quality problems the shipping cost will be refunded as well.
If you chose to return any products to us, we will not be responsible for loss or damage to them in transit. We therefore recommend that Products are returned to us using a reputable recorded delivery service. If Products are damaged or lost in delivery we reserve the right to charge you, or not to refund any amounts due to you, that are attributable to the loss or damage.
We will refund to you using the same method originally used by you to pay us for your purchase.
You can return the ordered products, in their original package, to the following address:
EUROPE and other Countries (except USA)
Ach. Brito & C.ª SA
Rua Castelões Sul, 346
Ach Brito INC - Axcess Point
850 Clark Dr # 100
NJ07828 Budd Lake