Shipping & Handling
Important NoticePlease note that all duty and customs taxes applicable are at client’s expenses Claus Porto cannot be held liable for any further costs.
Claus Porto will send you an email when your order is shipped with the tracking number so you can follow your order.
ForwardersWe ship with DHL Worldwide and UPS in the USA.
In case we need to change the forwarder, so we can offer our best service, we will inform you on the shipping confirmation email.
If desired you can also have your purchase send for next-day delivery (available for some countries only – confirmation on checkout). For estimates on cost please verify on the checkout.
Liability in case of damage or loss during transit timeOnce the order is shipped Claus Porto cannot be held responsible of anything that may happen to your order. In any event you may contact us to firstname.lastname@example.org and we will gladly answer all of your questions.
Shipment trackingClaus Porto will always send you an email with the tracking details of your order.
You will be given a link to have direct access to the status of your shipment. If we cannot provide the link you can go to the forwarders’ website and use your tracking code.
DeliveryThe package is delivered directly to your address. If you're not at home when the delivery arrives, an attempted delivery notification will be put through your letterbox. This notification will indicate the date and time of the attempted delivery, together with the post office where you can collect your package.
Upon delivery of the order, you must check the conformity and the status of your package in the presence of the forwarder and notice all relevant concerns about apparent defects (missing product, damaged package).
You are invited to contact Claus Porto within 14 days of receipt. Except for legitimate reasons, any claim beyond this period will be considered inadmissible.
If after 7 days you still haven't received your package, and no notification has been left, please try checking the status of your package. You can contact us by email at email@example.com
In case of delivery constraints, please note that shipping charges are non-refundable.
Delivery address changesOnce the order is confirmed and in our system no changes can be made on our end.
Our customers are responsible for providing the right shipping information.
Shipping restrictionsShipping restrictions apply to products containing substances which, as constituted, are considered hazardous to air transport. These include some of our liquid products containing alcohol, which cannot be shipped to certain countries.
If you have added one of these products to your cart and the shipping address is in a country where such restrictions apply, you are required to remove your product(s). Alternatively, you can change the shipping address to a destination where such restrictions do not apply.
For further information, please contact firstname.lastname@example.org
Shipping to the UK (Brexit)Due to Brexit, the United Kingdom is now considered a non-EU country and, therefore, since 1 January 2021, parcel shipments to this destination are subject to customs clearance and potentially subject to additional fees and taxes. Claus Porto has no control over these costs and cannot be held responsible for them. Additional information can be consulted here. These handling fees will depend on the value of the shipment:
These handling fees will depend on the value of the shipment:
- for orders up to 135 GBP (aprox. 150€): standard VAT of 20% will apply.
- for orders over 135 GBP (aprox. 150€): additional duties/taxes may apply.
If you have any more questions please contact us at email@example.com